Dear our beloved customers,

First of all, thank you for visiting our store and placing an order with us. At Buynexxa LLC, we truly appreciate your trust and support. We always strive to deliver high-quality products and excellent customer service. However, we understand that mistakes can happen from time to time.

To ensure a fair and transparent process, we have created this Refund & Return Policy to guide you through your rights and responsibilities. Please read it carefully before making a purchase.

BUYER CANCELLATION

We understand that online shopping, especially on mobile devices, can sometimes lead to accidental purchases or sudden changes of mind.

If you placed an order by mistake or wish to cancel it, please contact us within 24 hours of placing your order using one of our available contact methods listed below.

After 24 hours, your order will begin processing, and cancellation may no longer be possible.

REFUND/REPLACEMENT

While we do our best to ensure every product meets your expectations, errors or damages can occasionally occur. If your order arrives defective, damaged, or incorrect, we’re happy to help you with a refund or replacement.

Eligible Products

You may request a refund or replacement if:

  • You received a defective or damaged item upon arrival.

  • You received the wrong item (size, color, or design).

Ineligible Reasons

Unfortunately, we cannot accept refund or replacement requests for the following:

  • You no longer need the item (beyond 24 hours after purchase).

  • You ordered the wrong size (each product includes a size chart for reference).

  • Any other issues resulting from customer error or personal preference.

How to process a return/replacement

  • Contact us within 14 days of receiving your item. Requests made after this timeframe cannot be accepted.

  • Provide clear photos showing the defect, damage, or incorrect item.

  • Wait for our review. We will investigate and respond within 2–3 business days.

  • Check your email for our decision and next steps.

Refund or Replacement Process

  • Refunds:
    Once approved, your refund will be initiated within 1–3 business days after confirmation.
    The refunded amount may take 3–5 business days to appear in your account, depending on your payment provider. In rare cases, it may take up to 15 days due to bank processing times. If you do not receive your refund after this period, please contact us for assistance.

  • Replacements:
    If you prefer a replacement, we’ll gladly send you a new item at no additional cost. The replacement must be of equal or lesser value than the original item purchased.

CUSTOMER SERVICE CHANNEL

We’re always here to help!
Please reach out using the contact details below:

Email Support: support@buynexxa.com
When contacting us, please include your Order ID, Full Name, and a brief description of your issue in the email subject line.

Preferred Contact Method:
We recommend contacting us via email for the fastest and most efficient support.

 

Happy shopping,

Buynexxa LLC

Address: 

Email: support@buynexxa.com

 

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